A refund or exchange will be issued only AFTER the product(s) are received by Mardex LLC store. All returned products MUST contain the original contents of the shipment including packing materials, accessories, manuals and any other related documentation.


The refund of the original purchase will be for the amount of the product only. Original shipping charges will not be refunded except in the case of product damage that occurred during shipment.


The customers are required to pay all return-freight charges, except in the instance of product damage that occurred during shipment.


If customers are not satisfied with the product(s) purchased online, for any reason, they must contact Mardex LLC for return authorization instructions within 7 DAYS of the delivery of their online purchase. All products must be returned to the store they were purchased from.


Sorry, no exceptions can be offered.